Support for MFC-7470D
- I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- The printer status is Offline or Paused.
- Cannot print after a Windows 10 update (June 2020)
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- I cannot print from my computer via USB. Show More Show Less
- Ghost
- Gray background
- Black lines down the page
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- Curled
- Curled or wavy
- Toner specks
- White lines down the page
- White lines, bands or ribbing across the page
- White lines across the page
- All black
- When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- Possible solutions for print quality issues
- Curled (video instructions available)
- Poor fixing
- White spots or black spots at 94 mm (3.7 in.) intervals
- Envelope creases
- Wrinkles or creases
- Black toner marks across the page
- Lines across the page
- Faint
- Page skewed
- Hollow print Show More Show Less
- The printer status is Offline or Paused.
- Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? Show More Show Less
Other FAQs Category
A guide to navigating our most common questions